Features

Build comprehensive evaluation templates with hierarchical criteria, scored questions, and open-ended inquiries. Each evaluation model organizes assessment dimensions into criteria groups, with individual questions carrying configurable weight factors that determine their influence on the final score.

Design models that reflect your organization's specific competency frameworks — from technical skills and safety awareness to communication and leadership. The weighted scoring system ensures that critical assessment dimensions carry proportionally more influence than supplementary ones, producing results that accurately reflect your priorities.

Capture satisfaction and effort data using three globally recognized feedback scoring methods — all available within a single module. Net Promoter Score (NPS) uses a 1-10 scale to measure loyalty and recommendation likelihood. Customer Satisfaction Score (CSAT) uses a simple -1/0/1 scale for instant sentiment capture. Customer Effort Score (CES) uses a 7-point Likert scale from Strongly Disagree to Strongly Agree.

Each feedback method is backed by a configurable feedback model with its own lifecycle management. Choose the right method for each touchpoint — NPS for overall relationship health, CSAT for specific interaction satisfaction, CES for process ease assessment. Compare scores across vessels, departments, and time periods with consistent, standardized metrics.

Evaluate any person or entity in your maritime ecosystem with four distinct subject types — Crew, Company, Contact, and Employee. Crew evaluations assess seafarer competence, safety compliance, and performance during vessel assignments. Company evaluations assess organizational units and departmental performance. Contact evaluations rate external partners, suppliers, and service providers. Employee evaluations cover shore-based staff performance.

Each subject type carries its own context — crew evaluations link to vessel assignments and contract periods, contact evaluations connect to procurement records and service agreements, and employee evaluations align with corporate HR cycles. The system adapts its assessment criteria and scoring context based on who is being evaluated.

Never miss a crew assessment again. The system automatically triggers evaluation assignments when crew members sign in or sign out of vessel contracts. Sign-in evaluations capture initial competency baselines; sign-out evaluations assess performance over the entire assignment period.

Automated triggers eliminate the administrative burden of manually scheduling crew assessments for every contract transition. The evaluation assignment is created, linked to the correct crew member and vessel, and routed to the appropriate evaluator — all without manual intervention. Configure which evaluation models are triggered for each event type.

Create evaluations on the spot when circumstances require immediate assessment — from ship or office. Ad-hoc evaluations use the same scoring models and criteria as periodic assessments but are triggered manually rather than by scheduled events or contract transitions.

Use ad-hoc evaluations for incident follow-ups, performance concerns, vendor assessments after specific deliveries, or any situation where a structured evaluation is needed outside the regular cycle. The evaluation type (Periodic vs. Ad-Hoc) is tracked separately, so your analytics can distinguish between scheduled and event-driven assessments.

Not every question carries equal importance. The per-question weight factor system lets you assign numerical weights to individual evaluation questions, ensuring that critical competency areas contribute proportionally more to the overall score than supplementary ones.

Weight factors are configured at the model level, so every evaluation using that model applies consistent weighting. The system calculates weighted averages automatically, producing composite scores that accurately reflect your organization's assessment priorities. Compare weighted scores across evaluations to identify true performance trends.

Complement scored criteria with qualitative feedback through open-ended inquiry questions. While evaluation questions produce numerical scores, inquiry questions capture free-text observations, recommendations, and contextual notes that numbers alone cannot convey.

Mix inquiry questions freely within any evaluation model alongside scored questions. Use them to capture specific incident details, improvement suggestions, or nuanced observations about performance. Inquiry responses are stored with the evaluation record and included in reports, giving reviewers the full picture behind the scores.

Both evaluation models and feedback models follow a controlled three-stage lifecycle — Draft, Published, and Deprecated. Only Published models can be used for live assessments. Draft models allow iterative refinement before deployment. Deprecated models are preserved for historical reference but cannot be assigned to new evaluations.

The lifecycle prevents unauthorized or untested assessment templates from entering production. Model creators prepare and refine in Draft, reviewers approve for Publishing, and outdated models are gracefully retired through Deprecation — maintaining a clean, controlled library of active assessment instruments.

Evaluations can be conducted by five distinct body types — Company, Contact, Ship, Employee, and Crew — capturing every possible assessor-subject relationship in maritime operations. A shore-based company manager can evaluate a crew member, a vessel can assess a supplier, or crew members can participate in peer evaluations.

Each evaluator type carries its own permissions and context. Company evaluators access fleet-wide assessment tools. Ship evaluators work within vessel-specific contexts. Contact evaluators receive external evaluation links for vendor self-assessment. The five-type model ensures every assessment relationship in your organization can be formally captured and tracked.

Evaluate suppliers, service providers, and third-party contractors with the same rigor as internal personnel. Contact evaluations link to procurement records, audit findings, and service agreements, creating a comprehensive vendor performance history that informs future purchasing decisions.

External evaluation links enable vendor self-assessment — send a secure link to a supplier so they can complete their own evaluation form without needing a Navatom account. Evaluations can be triggered by requisition completions, audit findings, or manual initiation. Build a data-driven vendor scoreboard that replaces subjective opinions with structured, comparable ratings.

Run evaluations in both ship and office environments with full synchronization between them. Ship-based evaluations capture assessments performed on board — crew competency checks, vessel-specific vendor ratings, and operational performance reviews. Office-based evaluations handle shore-side assessments — corporate HR reviews, fleet-wide vendor scoring, and management evaluations.

The dual-environment architecture ensures that evaluations created at sea are available ashore, and vice versa. Vessel masters can initiate crew evaluations during voyages, while fleet managers can review and compare results across all vessels from the office. Both environments share the same models, scoring methods, and analytics.

Automatically flag evaluations and feedback responses that fall below configured thresholds. When an NPS score drops below your target, a CSAT response comes back negative, or an evaluation score falls below the competency baseline, the system triggers follow-up actions that ensure poor performance is addressed promptly.

Low-score triggers convert passive data collection into active performance management. Configure threshold rules per model and per scoring method. Triggered follow-ups can initiate re-evaluation assignments, notify managers, or create linked corrective action records — closing the loop between assessment and improvement.

Enrich every evaluation and feedback response with contextual comments and supporting file attachments. Evaluators can add narrative comments to individual answers, attach photographs as evidence, upload supporting documents, and provide detailed justifications for their scores.

Attachments transform evaluations from simple score sheets into comprehensive evidence packages. Upload crew certification documents alongside competency assessments, attach delivery photographs to vendor evaluations, or include incident reports with performance reviews. All attachments are stored with the evaluation record and accessible in reports.

Every action across both evaluation and feedback systems is recorded in a comprehensive event log spanning 36 event types — 22 for evaluation models and 14 for evaluation execution. From model creation and publication through evaluation assignment, scoring, and completion, the event stream provides a tamper-proof narrative of the entire assessment process.

The audit trail powers accountability, compliance reporting, and process analytics. Every event carries full user attribution, timestamp, and contextual data. Reconstruct exactly when an evaluation was assigned, who scored it, when scores were modified, and who approved the final result — fully auditable for any external inspection.

Transform raw evaluation data into actionable intelligence with dedicated analytics views. Crew score analytics aggregate individual evaluation results across assignments, vessels, and time periods — revealing performance trends, competency gaps, and improvement trajectories that inform training and promotion decisions.

Model performance tracking shows how well your evaluation instruments are working — which criteria produce the most variance, which questions consistently score high or low, and how different evaluator types rate the same subjects. Use analytics to refine your assessment models and ensure they measure what matters.

Monitor your evaluation and feedback programs at a glance with dedicated dashboard widgets. Track active evaluations, pending assignments, average scores by subject type, NPS trends, CSAT distributions, and completion rates across your fleet — all from a single command center view.

Widgets provide real-time KPIs for fleet managers and HR teams: How many evaluations are pending? What is the fleet-wide NPS score? Which vessels have the lowest crew assessment averages? Drill down from any widget to the underlying evaluation data for detailed analysis.