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Enquiries

Overview
Features
create

Create

Creation features allow you to create simple or complex tasks and operations depending on your requirements.
Transform enquiries to issues

Filing an issue correctly requires domain knowledge about various rules and regulations. Reporting an inquiry, on the other hand, is very easy for crew members. You can opt in to let the crew fill Enquiries and later convert them to various issue types.

Get easy to fill reports from crew members that can be converted later if necessary.
Creates an inclusive directory for all issues before they are detailed.
assign

Assign

Navatom has multiple levels of assignment systems. Static assignments are preconfigured during setup and onboarding, embedded assignments are preset according to rules and regulations, and dynamic assignments are on-the-fly assignments are given on the fly enabling a realistic business model integration.
Real-time dynamic assignments

With dynamic assignments, you can control who can view or edit a report on a per report basis. This also allows tracking responsibilities across assigned items.

The newsfeed also has a personalization feature that allows users to view feeds on items assigned to them specifically.

A deeper level of control on who can view or edit documents
Individualized assignment and responsibility tracking
Personalized notifications on items you're assigned to
assignment - dynamic
report

Report

Detailed reports result in detailed KPIs and analytics. At the same time providing a detailed report increases the time to completion of a report. In Navatom this detail is added automatically through features and integrations, so you can have the best of both worlds.
Attach files

Attach all types of files to a report. The files can be previewed if the file type allows it, or downloaded. Navatom allows file attachments everywhere that's necessary.

Group files by report or task type
No limit on number of files
upload files
upload files - choose source
interact

Interact

All of your crew members and employees can interact with each other while completing operations.
Comments

An easy-to-use commenting system that allows managers and crew converse on a specific task or procedure.

Keeping dialogues contained within items can show why an action was taken.
Contain conversations within a task or procedure.
Comments
follow up

Follow Up

Operations don't always go according to a predefined path to completion. You can handle these deviations through Navatoms features.
Postpone Enquires

The Enquiries can be postponed to the planned drydock for the defined reasons.

Postpone the Enquiries to the planned drydock what can not be done at sea and all postponed will be displayed on drydock task list.
log

Log

Automatically generated logs allow you to analyze how a task or operation is processed and completed.
Event Logs

Navatom keeps detailed logs of all actions taken by everyone in your organization.

Seeing event logs in real time allows you to detect minor issues and prevent them from creating additional minor problems
Helps identify bottlenecks per task, if a step takes too long to complete it's clearly visible in the event logs.
event logs
Circular Event Logs
manage

Manage

Organically change tasks and operations in real-time to improve on your system with regular iterations.
Use enquiries to report maintenance problems

Crew members can report problems with the maintenance they are reporting, such as missing instructions, or wrong periods.

With this feature, your crew members can alert you about missing instructions, files, or other information when completing maintenance.
Allows a self-check that keeps the ever-improving gears of PMS running.
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