Features

Classify every non-conformity into one of three severity classes: Major Non-Conformity (MNC), Non-Conformity (NC), and Observation (OBS). Each class carries specific response requirements — a Major Non-Conformity demands immediate corrective action and management review, while an Observation may require only monitoring and trend analysis.

The three-class system aligns directly with ISM Code audit frameworks and classification society expectations. Your compliance team always knows the urgency level, and external auditors immediately understand the severity of each finding in your system.

Every non-conformity is linked to the applicable regulatory framework — ISM Code, ISPS Code, SOLAS, or MARPOL. This structured alignment ensures that your compliance records carry the regulatory context that inspectors and auditors expect to see.

Regulatory alignment is not just a label — it drives the response process. An ISM-related non-conformity follows ISM investigation and corrective action procedures. An ISPS-related finding triggers security-specific review workflows. The system adapts to the regulatory domain of each non-conformity.

Convert audit findings and vetting observations directly into tracked non-conformities with a single action. The conversion carries forward all evidence, observations, severity classification, and regulatory references from the original finding.

Whether the source is an internal ISM audit, a port state control inspection, a SIRE vetting, or a classification society survey, the finding enters your non-conformity workflow with full context. No duplicate data entry, no lost information, and a permanent link back to the source assessment.

Investigate the underlying cause of every non-conformity using predefined root cause categories designed for maritime compliance. The rules-based approach ensures consistent, comparable analysis across all vessels and all non-conformity types.

Root cause data aggregates across your fleet, revealing systemic compliance gaps that individual vessel investigations would miss. When the same root cause appears across multiple vessels, your management system needs attention — and the data makes that visible.

Address non-conformities at three levels: interim actions contain the immediate compliance risk, corrective actions resolve the specific non-conformity, and preventive actions update your management system to prevent recurrence. Each action type is tracked independently with its own deadlines and verification.

For Major Non-Conformities, all three action types may be required. For Observations, a preventive action alone may suffice. The system adapts to the severity of each finding, ensuring proportionate response without unnecessary overhead.

Every non-conformity follows a six-stage compliance lifecycle from initial documentation through investigation, corrective action, verification, and closure. Stage transitions enforce data completeness and approval requirements appropriate to the severity class.

The lifecycle ensures that a Major Non-Conformity cannot be closed without management review and verified corrective action, while a routine Observation can progress more efficiently. Clear status visibility at every stage keeps your compliance team aligned.

Beyond the three non-conformity classes, each finding also carries a priority rating that determines how urgently it must be addressed. The combination of severity class and priority creates a precise urgency matrix for your compliance team.

High-priority Major Non-Conformities rise to the top of every dashboard and notification list. Lower-priority Observations are tracked for trend analysis without creating false urgency. Your team focuses where the compliance risk is greatest.

Track non-conformities from both vessel and office environments in a single unified system. Ship-side findings are immediately visible to your DPA and compliance team ashore, ensuring that regulatory issues discovered at sea receive prompt shore-side attention.

The office-ship workflow ensures proper handoff between vessel crews who identify the non-conformity and shore-based compliance officers who oversee the regulatory response. Both sides see the same data, the same status, and the same deadlines.

Assign clear responsibility for each non-conformity to specific personnel — whether ship crew, shore-based compliance officers, or management. Each assignment includes the expected actions, deadlines, and evidence requirements.

For Major Non-Conformities that require management review, the assignment chain may extend from the vessel master through the DPA to senior management. The system tracks each level of responsibility and ensures that every required approval is obtained.

When a non-conformity cannot be resolved within the original compliance timeline, the postponement process captures the reason, the new target date, and the authorization. Every postponement is documented with full justification for regulatory review.

Postponement history is a critical compliance record. External auditors examine not just the current deadline, but the history of timeline changes and the reasons behind them. The system makes this information transparent and immediately accessible.

Document every non-conformity with detailed descriptions and supporting evidence. Attach audit reports, photographs, certificates, regulatory correspondence, and any other files that support the investigation and resolution.

Complete documentation is essential for regulatory compliance. When a classification society or flag state auditor reviews your non-conformity records, they expect to see the evidence that supports your investigation findings and corrective actions.

Collaborate on non-conformity resolution with threaded comments attached directly to each record. Your DPA, vessel master, compliance officers, and management can discuss the investigation, corrective actions, and regulatory implications in context.

The comment thread becomes part of the permanent compliance record, capturing the decision-making process behind each resolution. This documentary evidence strengthens your position during external audits and regulatory reviews.

Every action on a non-conformity is recorded in a tamper-proof event log with forty-four tracked event types. From initial documentation through severity classification, root cause analysis, corrective action assignments, and closure verification — every step is captured.

The audit trail is your compliance backbone. It provides the evidence that your management system works as intended: non-conformities are investigated, root causes are identified, corrective actions are implemented, and closures are verified by authorized personnel.

Monitor your compliance program with dashboards that track non-conformity closure rates, open findings by severity class, overdue items, and trend analysis. Fleet-wide views identify vessels or areas with recurring compliance issues.

Analytics turn individual non-conformity records into compliance intelligence. Which severity classes are increasing? Which regulatory frameworks generate the most findings? Where are corrective actions overdue? The dashboard makes these patterns visible immediately.

Access the complete history of every non-conformity across your entire fleet. Closed non-conformities remain searchable and filterable, building a compliance knowledge base that supports regulatory gap analysis and continuous improvement.

When preparing for an ISM audit or responding to a port state inspection, your compliance team can instantly access the full history of non-conformities for any vessel, any regulatory framework, and any time period.