Sofia CastellanDIR
Directory
Centralized contact directory for vendors, suppliers, class societies, and stakeholders.
Customer Relationship Management
CRM modules organize your company directory and contact management within a centralized ship management platform. Keep track of suppliers, customers, classification societies, port authorities, flag state administrations, P&I clubs, and other maritime stakeholders with searchable records that integrate directly with procurement, compliance, and operational workflows. Explore the module below.
11
Employment Types
Directory
3
Workplace Types
Directory
2
Linked Directories
Directory
Centralized Maritime Contact Management
Ship management companies work with an extensive network of external parties — suppliers, classification societies, port authorities, flag state administrations, P&I clubs, charterers, and regulatory bodies. Navatom's CRM modules centralize all maritime contact management into a single ship management platform, ensuring every interaction is tracked and accessible across departments.
From supplier evaluation and performance tracking to managing relationships with class surveyors and vetting inspectors, these modules integrate directly with procurement, compliance, and operations — giving your team the full context behind every contact, contract, and correspondence.
DIR
Directory
- One Directory for Every Module
- Company Directory
- Multi-Position Job Tracking
- Subsidiary & Parent Company Relationships
- Procurement Integration
All Customer Relationship Management modules share data seamlessly with every other module in the Navatom platform. Data entered in one module is immediately available across your entire fleet management system — no duplication, no manual transfers, no delays.
This integrated architecture means your customer relationship management workflows connect directly to maintenance schedules, crew records, procurement orders, and compliance documentation — giving your team a single source of truth for every operational decision.
FAQ
Questions fleet managers ask about Customer Relationship Management
What does the Navatom Directory hold?
Every company and contact you work with, such as suppliers, class societies, agents and authorities, with their departments, locations, positions, subsidiaries and financial settings.
Which modules use the Directory?
Procurement takes its vendors from it, and Evaluation & Feedback scores its companies and contacts and can collect feedback from vendors through an external link.
Can a contact hold more than one position?
Yes. A contact can hold positions at several companies, each with its department and location, one of 11 employment types, and an on-site, remote or hybrid workplace.
Ready to get started?
Start your free trial and explore the Directory module.
Explore Other Categories
Discover more modules across the Navatom platform.